Quality

Here at BBI Healthcare, quality excellence governs all we do.

Our consistent approach to manufacturing and supplying the highest quality products, ensures that we not only surpass our customer service requirements but that we also conform to all applicable regulatory requirements. Delivering these standards is the primary business KPI, within the BBI Group.

We measure our success against this primary objective via a range of processes, these include:

  • Rigorous internal audit processes
  • Certification / notified body audits
  • Regulatory body audits
  • Customer satisfaction results
  • Customer site audits
  • Product performance evaluations

Regulatory Controls

Operating in an ever-changing regulatory landscape, our BBI sites pride themselves on being market leaders, having effective change controls in place to support regulatory changes. Our position ensures that all products developed and manufactured are fit for purpose and comply with individual country specific regulations and/or safety requirements that are applicable to our business.

Outsourcing

BBI Healthcare understand the importance of an effective SIPOC (Suppliers – Inputs – Process – Outputs – Customers) process and stringent controls are applied, across all of our outsourced processes.

In our aim to achieve process excellence, we ensure that all internal processes are:

  • Monitored
  • Measured
  • Effectiveness maintained
  • Continually improved

We pride ourselves on fully supporting our customers and partners, at each stage of product development – from robust design and development through to product registrations.

Our People

Rigorous recruitment, training and development of all BBI Group personnel is evident from the level of expertise within the business.

All personnel have annual objectives, which are aligned with strategic business objectives, ensuring that everyone understands the importance of surpassing customer and quality requirements. Being part of this critical process ensures that our personnel recognise and value their individual contribution, as process owners.

Quality Control & Quality Assurance

Each site follows strict Quality Control and product release protocols, which coupled with effective Quality Assurance processes ensure our products meet stringent product quality, safety and customer requirements.

Our business success is proof of our commitment to compliance and customer service and further demonstrated by our certified Quality Management Systems.

A copy of the BBI Group Global Group Quality Policy can be found here

For details of our ISO certifications and ethical trading please visit our Site Certifications page